FluidTek, LLC   212 Hanover Street   Santa Cruz, CA  95062-2423 (831) 420-1118 voice http://www.fluidtek.com/

Below is our standard contract. One will be sent to you along with your first invoice. Please be sure to read the contract before signing up. If you have any questions, please send an email to info@fluidtek.com.

Description of services to be rendered:

Setup Fee: $75.00

This covers the setup of the customer's web, setup of all Unix system accounts, installation of FrontPage Server extensions (if requested), installation of mail services (POP, IMAP, and SMTP), setup of FTP services for user FTP service and for Anonymous FTP service , and the creation and on-going maintenance of the customer's DNS information.

The services to be provided are based on a specific service plan chosen by the customer. The customer has chosen service plan ______.

Service Plan A includes:

• 1000 hits to customer web site per month
• 20 MB of disk storage
• Up to 6 Unix user shell accounts
• Up to 6 POP3/IMAP4 e-mail accounts
• Creation of up to 4 aliases per individual Unix user account
• Unlimited updates either via FTP or FrontPage 97 or 98
• FrontPage Server extensions installation, if requested
• Full use of FrontPage 98 Server extensions
• Anonymous FTP access if requested
• Search engine registration, if requested
• DNS hosting of domain information, if required
• Customer's own unique domain with one virtual server

• Use of MetaHTML orPHP embedded HTML scripting languages
• 2000 hits to customer web site per month
• 50 MB of disk storage
• Access to raw log file information, if desired
• Customer's private cgi-bin directory for approved executable programs
• SSL 2.0 Support, if requested
• Secured portions of up to 5 directory structures of the web document root

• 3000 hits to customer web site per month
• 75 MB of disk storage
• Up to 11 Unix user shell accounts
• Up to 11 POP3/IMAP4 email accounts
• Creation of up to 20 email alliases per individual Unix user account
• Email list server technology, with up to 10 lists

• 5000 hits to customer web site per month
• 100 MB of disk storage
• Up to 30 Unix user shell accounts
• Up to 30 POP3 e-mail accounts
• Email list server technology, with up to 50 lists

Service Plan A: $10.00 per month

Service Plan B: $15.00 per month

Service Plan C: $25.00 per month

Service Plan D: $40.00 per month

Additional miscellaneous charges are listed below:

• InterNIC Domain Registration $75.00 for the first two years: __________
• Additional IP addresses pointing to customer domain; $100 setup fee and additional $20.00 per month: __________
• Additional 1000 hits per month; $10.00 per thousand: _________
• Restoration of data from a tape backup (up to 50 MByte); $25.00: _________
• Restoration of data from a tape backup (over 50 MByte); $50.00: _________
• Additional Unix user shell account; $2.00 per month: _________
• Additional POP3/IMAP4 accounts; $2.00 per month: _________
• Additional 10 MB of disk space; $10.00 per month: _________
• Additional requested setup items:
• Description: _________________________________________________

For each domain account registered, users will be charged a one-time setup fee of $25.00. For any other items requested that are not part of the standard plan described above, users will be given an estimate of the setup charge and will be invoiced with their next regular monthly statement. New customers will be required to pay for three months of web hosting under their current plan when the account is activated. There is a three month minimum requirement. No refunds for unused portions of web hosting will be made. After the first three months, customers will be billed in monthly increments. Customer will remit payment within 15 days of receipt of invoice. The customer will receive their service plan at the above stated price for a period of no longer than one year from the date of this contract. After the one year time period, service plan rates may be adjusted to the current rate.   If an entire year of hosting service is paid for in advance, the customer will receive a 10% discount of the entire cost; excluding setup fees and initial three month requirement.

Technical Support

Technical support is provided by e-mail for all account plans. Each customer may submit up to four technical support incidents via e-mail each month. Technical support does not include programming support, which is available separately. Technical support is limited to setup help as well as resetting of passwords and general information about how the customer's web site functions. During the first month of service customer may submit up to ten technical support incidents, via email.  Additional support beyond this will be billed at $75.00 per hour (pro-rated).

CGI support and other executables

ILiquid reserves the right to limit any and all executable web server programs. The purpose of this is not to limit the customer's creativity, but to ensure the stability of the server itself. All CGI, shell script, Perl, C Code, and SSL programs must be approved by ILiquid Technical support. This does not mean that the customer will have to get prior approval before placing such a program on the server, however, if we find that such a program is causing interference to other users or may undermine the stability of the server, it will be removed immediately. In such a case, the customer may request a stand-alone server at an additional charge.

Downtime

ILiquid is constantly improving the hardware and software of their servers to better meet the needs of our customers. Because of this, it is necessary to take our servers down for regular maintenance. However, ILiquid attempts to perform this maintenance with the customer in mind. Customers will be given notice of a planned outage at least 24 hours beforehand via their master POP3 e-mail account. ILiquid will attempt to limit such outages and perform them when only absolutely necessary. For unplanned outages ILiquid has the following policy: If a server that your web site is hosted on is down for more than 72 consecutive hours, the customer will not be billed for this time. ILiquid will prorate, at the customer's plan, the number of hours the web site is unavailable during the next regular billing cycle.

Total costs:
 

The customer's total setup cost shall be: $_________  The customer's three month requirement cost shall be: $_________  The customer's recurring monthly cost shall be (after initial three month requirements): $_________  The total amount due at contract signing shall be: $_________